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Chesterfield Resort & Spa

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Are we Awesome?

The Awesome “Conundrum”

 

 

 Are we there yet? Remember that famous quote? Kids use it all the time when traveling. It seems to annoy the parents, and makes for a faster arrival time. We in the travel and hotel business would like to have guest arrive faster, so how can we annoy them so that they arrive at our property? Nice try buckaroo, but it does not work that way today.

 

So you ask why then write about it, well this one is for those that are able to put the “Awe” back in the awesome service that the industry can, if it is up to the challenge of doing just that. Not all hotels have the ability to do awesome service, because there is no awesome people there. Awesome is inspiring, impressive and how many chains have that in their repertoire? I venture to say not many, we can be good, excellent, four star and such, but not awesome. Have you heard of any hotel name brand that says that they have awesome service?

 

I ask why then don’t we the hotel industry shout out that we are awesome? The idea is good, but we just haven’t gotten to the awesome stage as of yet. Have you ever walked in to a hotel and heard someone say “this is an awesome place” Probably not. In the hierarchy of things we haven’t included the awesome word. I always wonder why, could we not measure up to it? Maybe that’s why it was not included for that very reason.

 

Oh, well such is life in our industry. I have heard some training seminars do include the awesome word when it comes to impressing the idea that they want to get across, but it does not seem to cross over to the guest side. How difficult would it be to become an awesome guest service agent? Imagine a guest calling you awesome, you were just outstanding and awesome. I was recently in Guadalajara Mexico,

 

I was at the Westin hotel by the expo center, and I had an occasion to interact with the concierge Monica Diaz, now I can tell you she was Awesome in taking care of my family while we there. She went beyond and well above her duties, she is truly an awesome employee, the Westin hotel is lucky to have her. So hoteliers of the world let’s start putting the awesome back in to our business. Let’s not make it the exception, let’s make it the rule of our industry.

 

The Hotel Guy

Are we Awesome?

The Awesome “Conundrum”

 

 

 

 

The Awesome “Conundrum”

 

 

 

 

The Awesome “Conundrum”

 

 

 

The Awesome “Conundrum”

 

 

 

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